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Welcome to Redbalifrog Europe

 

Orders

All orders are automatically confirmed via e-mail. If you would like to place an order and delay the payment, please contact us upfront. Orders placed without completing payment will be cancelled after 24 hours unless agreed otherwise. Redbalifrog Europe withholds the right to cancel any order.

 

Shipping

Items are dispatched within 2 working days after clearance of payment and will be shipped to your shipping address.

In case you are paying with PayPal, items will be shipped to your PayPal address, unless agreed upon otherwise in advance. You will receive an order update notification when your item has been shipped.

Might your shipping destination not show UPS rates, please inquire to obtain the current rate from us.

Shipping rates:

  • Netherlands: FREE shipping
  • Europe order for single item: FREE shipping
  • Europe order below 99.99 PostNL Regisered mail: € 11.95
  • Europe order above 99.99 PostNL Regisered mail: € 4.50

 

Payments

We accept iDeal, PayPal and bank transfers. Visa, Mastercard and American Express are accepted though PayPal payment services only. Payments are done only using the secured and encrypted web pages of our payment provider partners. Redbalifrog Europe will not ask for credit card details. Purchases done using Visa and Mastercard (not via PayPal) will be be described on your credit card statement as "Redbalifrog".

  

Customer Service,  returns and refunds

Should should you for any reason be dissatisfied, we will gladly exchange or refund your item within 14 days of receipt. Items on sale or custom made items are excluded. Please make sure you always contact us prior to shipping any items back. Items will only be exchanged if they are received in the same state they were shipped. Return shipping fees are for the buyer.

 

Privacy

Redbalifrog Europe respects your privacy. We will use your supplied information to fulfil your orders only. We will send out a periodic newsletter to you only in case you have subscribed.

Redbalifrog Europe is a tradingname of CC van Egmond, registered under chamber of commerce number 73457132. VAT NL859539702B01.

Thank you for shopping with us.

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