Terms and Conditions - Welcome to Redbalifrog Europe 

Orders

All orders are automatically confirmed via e-mail. If you would like to place an order and delay the payment, please contact us upfront. Orders placed without completing payment will be cancelled after 24 hours unless agreed otherwise. Redbalifrog Europe withholds the right to cancel any order.

Shipping

Items are dispatched within 2 working days after clearance of payment and will be shipped to your shipping address.

In case you are paying with PayPal, items will be shipped to your PayPal address, unless agreed upon otherwise in advance. You will receive an order update notification when your item has been shipped.

Might your shipping destination not show UPS rates, please inquire to obtain the current rate from us.

Shipping rates

• Orders 
  • The Netherlands: € 4,50
  • Europe: € 8,00
  • Rest of the world: € 10

 Payments

We accept Visa, Mastercard, PayPal and iDeal. American Express is accepted though PayPal payment services only. Payments are done only using the secured and encrypted web pages of our payment provider partners. Redbalifrog Europe will not ask for credit card details. Purchases done using Visa and Mastercard (not via PayPal) will be be described on your credit card statement as "Redbalifrog". For the Netherlands, iDeal and bank transfers are accepted.

Customer Service,  returns and refunds

Should you for any reason be dissatisfied, we will gladly exchange or refund your item within 14 days of receipt. Items on sale or custom made items are excluded. Please make sure you always contact us prior to shipping any items back. We will contact you on receipt of your returned items, and either ship your exchanged items or will issue a refund within 14 days of receipt. Items will only be exchanged if they are received in the same state they were shipped. Return shipping fees are for the buyer.

Privacy

Redbalifrog Europe respects your privacy. We will use your supplied information to fulfill your orders only. We will send out a periodic newsletter to you only in case you have subscribed.

Redbalifrog Europe is a trading name of CC VAN EGMOND B.V., registered under chamber of commerce number 73457132. 
  

Thank you for shopping with us.